Bilingual Reimbursement Specialist

1w1 week ago

McKesson

Québec, CA · Full-time · C$55,000 – C$75,000

About this role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare, delivering insights, products, and services for accessible care. The Bilingual Reimbursement Specialist supports patients in McKesson Specialty programs, coordinating reimbursement and treatment access with patients, insurers, pharmacies, physicians, and health professionals.

You will manage patient cases end-to-end, verify insurance coverage, facilitate financial aid access, and ensure timely therapy availability. This role thrives in a dynamic, patient-focused environment prioritizing rigor, communication, and patient advocacy.

Collaborate closely with patients, public and private insurers, prescribers, and pharmacies to handle documentation and escalations. Act as the primary resource for reimbursement questions, processing support documents like lab results and infusion reports.

Grow in a culture that fosters impact, empowers new ideas, and shapes health futures for patients, communities, and people. What you do at McKesson matters as you support patient well-being.

Requirements

High school diploma or equivalent
Minimum 3 years relevant experience in healthcare, pharmaceutical, insurance, or patient support environment
Bilingual French-English (spoken and written) – required
Experience in patient support programs, specialty pharmacy, or pharmaceutical reimbursement
Prior experience with public and private insurers in Canada

Responsibilities

Enroll patients into McKesson Specialty patient support programs quickly and accurately
Manage reimbursement cases from initial receipt to treatment access
Proactively follow up on patient cases to ensure timely renewals and continuous coverage
Communicate with patients, public/private insurers, and prescribers to obtain reimbursement documentation
Perform financial assessments to determine patient eligibility for aid programs
Explore coverage options and escalate to employers or payers as needed
Collaborate with specialty and retail pharmacies to ensure rapid medication access
Handle incoming/outgoing patient and stakeholder requests via phone, email, and fax