Quality Assurance Operations Associate

Hims & Hers Health, Inc. is a multi-specialty telehealth platform connecting consumers to licensed healthcare professionals for conditions related to sexual health, hair care, mental health, skincare, primary care, and more. Products and services are available across all 50 states and Washington, D.C. The company is on a mission to help the world feel great through better health, normalizing wellness challenges and innovating solutions.

Hims & Hers seeks a Quality Assurance Operations Associate reporting to the Sr. Manager Quality Assurance, responsible for creating and implementing QA standards for products. Located in the Gilbert, Arizona facility, the role focuses on driving continuous improvement efforts that benefit customers. Support will be provided to Operations while working with external manufacturers and suppliers to ensure products meet standards.

The position involves monitoring compounding floor activities for adherence to protocols, policies, procedures, and regulations. Collaboration occurs with quality, operations, and pharmacy teams during troubleshooting and process optimization. External manufacturer investigations and supplier audits are key aspects of the daily environment.

Opportunities include supporting the execution of a Corporate Quality Management System software and building an SOP library for core quality processes. Expert guidance is provided for product launches in areas like testing, documentation, and regulatory compliance. Continuous improvement through CAPAs, audits, and supplier verification fosters growth in pharmaceutical quality assurance.