About this role
We’re building a world of health around every individual—shaping a more connected, convenient and compassionate health experience. At CVS Health, the Clinical Operations Advisor is a client-facing role that collaborates with HP Clinical Advisor to understand the client’s clinical strategy and roadmap. Join passionate colleagues who innovate with purpose and prioritize safety and quality.
The Clinical Operations Advisor works with the Benefit Relationship Manager and client to facilitate gathering formulary and utilization management requirements. Designs the drug level set up for projects on the operations plan while ensuring compliance to internal best practice and federal and state guidelines. This role manages multiple health plan clients across Medicare, Medicaid, Exchange, and Commercial lines.
Designs clinical set ups using Caremark technology solutions and supports coding teams in loading clinical data into the adjudication system. Partners with account team members to document clinical design best practices and identify opportunities to improve efficiency and accuracy. Supports internal and client audits of clinical set ups within adjudication systems.
This position can be located in a CVSH Corporate Hub or work remotely within the United States. Must have ability to travel up to 5% of the time. Help simplify health care one person, one family and one community at a time.
Requirements
- Pharmacist – Active Registered Pharmacist license in at least 1 state
- 3+ years prior relevant work experience as a pharmacist in managed care (PBM) environment and/or completion of PGY1 managed care residency
- Demonstrated understanding of CVSH clinical portfolio, marketplace segments dynamics (Medicare, Medicaid, Exchange, and Commercial) and industry trends
- Proficiency with Microsoft applications - Excel, PowerPoint, Word, Outlook, Access, Teams
- Demonstrated experience with CVSH internal reporting and analytic tools for client management or PBM industry equivalent
- Excellent written and verbal communication skills both virtually and in person
- Ability to analyze large volume of clinical data and organize this data for downstream teams
- Attention to detail to ensure data fidelity and data integrity including business rules for data transformation
Responsibilities
- Collaborate with HP Clinical Advisor to understand client’s clinical strategy and roadmap to create a clinical operations plan
- Work with Benefit Relationship Manager and client to facilitate gathering formulary and utilization management requirements
- Design drug level set up for projects on the operations plan ensuring compliance to internal best practice and federal and state guidelines
- Design clinical set ups using Caremark technology solutions and support coding teams in loading clinical data into the adjudication system
- Partner with account team members to document clinical design best practices and streamline processes
- Identify opportunities to improve the efficiency and accuracy of clinical set ups
- Support internal and client audits of clinical set ups verifying client approved requirements and design
- Manage multiple health plan clients across Medicare, Medicaid, Exchange, and Commercial lines of business
Benefits
- Ability to work remotely/work from home within the United States
- Option to be located in a CVSH Corporate Hub
- Up to 5% travel
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